Question 1

How do I create an account on Pulga?

Accepted Answer

To create an account, click the 'Sign In' button in the top right, then select 'Create account'. Fill in your personal information and your Quebec region. You'll receive a confirmation email to activate your account.

Question 2

How do I post an ad?

Accepted Answer

Click the 'Post Ad' button in the menu. Our smart assistant will guide you through two simple steps: first, describe your item, then review and adjust the automatically generated information. You can add up to 10 photos.

Question 3

Are ads free to post?

Accepted Answer

Yes, posting ads on Pulga is completely free. There are no hidden fees or required subscriptions. Our platform is designed for Quebecers who want to buy and sell locally without fees.

Question 4

How do I edit or delete my ad?

Accepted Answer

Log into your account and go to 'My Ads'. You'll see all your active ads. Click the edit icon to modify your ad, or the delete icon to remove it from the platform.

Question 5

Is my personal data protected?

Accepted Answer

Absolutely. Pulga uses end-to-end encryption to protect your data. We follow Quebec Bill 25 standards and never share your personal information with third parties without your explicit consent. Only necessary information is displayed in your ads.

Question 6

How do I recognize a verified seller?

Accepted Answer

Verified sellers have a green badge with a checkmark next to their name. This badge indicates that the seller has confirmed their identity and phone number. It's a trust indicator, but we always recommend exercising caution during transactions.

Question 7

Can I contact a seller before buying?

Accepted Answer

Yes, each ad has a 'Contact' button. Click it to send a message to the seller via our secure messaging system. Your personal contact information is never automatically shared.

Question 8

Which Quebec regions are covered?

Accepted Answer

Pulga covers all of Quebec, with particular attention to major cities like Montreal, Quebec City, Laval, Gatineau, and Sherbrooke. You can filter ads by region to find items near you.

Question 9

How do I report a suspicious ad?

Accepted Answer

If you see an ad that seems fraudulent or inappropriate, click the three dots in the corner of the ad and select 'Report'. Our team will review the ad within 24 hours and take appropriate action.

Question 10

Can I change my password?

Accepted Answer

Yes, go to 'My Profile' then 'Security'. You can change your password there. For your security, we recommend using a strong password with at least 8 characters, including letters, numbers, and symbols.

Question 11

How does secure messaging work?

Accepted Answer

Our messaging system uses end-to-end encryption. This means only you and the recipient can read the messages. Pulga cannot see the content of your conversations. A green padlock indicates the conversation is secure.

Question 12

What if I can't log in?

Accepted Answer

If you forgot your password, use the 'Forgot password?' link on the login page. If the problem persists, contact our support at support@pulga.ca with your registered email address.

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